This follows on from an appointment made for last week. If you extended the cables yourself that could be the problem. Options. . TiVo. Up to speed. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Virgin TV 360. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have turned up. 17-08-2022 15:17 - edited 17-08-2022 15:37. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Phone line change over. And the range for the position was between $75,000-$95,000. I have had Virgin Media engineer round twice. Once logged in, scroll down to Orders & appointments then click on View your orders. 95 setup cost depending on the package. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Hi I ordered broadband, home phone and apple 4k TV about a month ago. . My account; My bills; My apps; Upgrades; Service status;. He advised the home phone be left connected to the Hub. on 28-10-2022 23:02. Click on Your Appointments. Volt. m. Some kind of appointments will not be able to be changed due to the type of appointment they are for. Here’s how much we’ll credit you for the following service issues: £9. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. I am waiting for the engineer to also calibrate signal levels as the last engineer replaced the cable from my house to the main cab to a thinker RJ11 from a. Hi. We would like to show you a description here but the site won’t allow us. Test your wireless connection. I can be working on my laptop and suddenly it disconnects and states - 5243987. Automatic compensation under Ofcom rules is £9. Hi @LadyEmma2023 👋. Switched to Sky and they've been fine. . When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. tvtimes Posts: 9,276. build flat I needed Vodafone to send an engineer out. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. I turned up on time, informed the receptionist who I was being intervied by and waited in reception. The broadband signal is weak and non existent in some rooms. Options. 2. No contact. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. A technician was apparently booked to visit on 26. All clueless. Repairs and servicing of Virgin Media equipment come at no extra cost. on 28-11-2022 20:27. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Copy the text in the Direct Link box, beware, there may be more text than you can see. If you don't mind, I will need to send you a private message to pass security. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. Stay safe online. Then the guys at the call centre ran. SpeedSteven I have received a txt saying that an engineer is going to call on Thursday 5th May, I won't be home and when I try to reply to the txt saying that I won't be home, I get a reply saying "you didn't understand my reply" at this stage I don't want an engineer to call, but it would be helpful to speak to someone technical so that I can see if. I'm not in the UK and had to arrange for someone to arrive at 4 p. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. Hello kaneledis. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. Automatic compensation under Ofcom rules is £9. Test your wireless connection. £25 standard fee for the work. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. £5. V6. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. . When you've picked the date and time you want, click Next. Here, you can see if there are any software updates available. on 27-11-2022 02:06. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. Using your remote control Select Help & Settings on the Home screen. Chris. Stream from Virgin Media. I have looked at the video on line about setting up the Hub. Chris. Plusnet charges £49. If so, follow the on-screen instructions. I can’t book an engineer online as it says I need to have had an online check first. Hi Simoncruse, Thanks for your post and welcome to the forums. Check or update your contact details, and then click Next. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. Calling up they say they can't tell us when they'll arrive and to make an account online. Options. Hub4 flashing green constantly (modem mode) e. Turn on and start the hub. Then, simply click Cancel next to your appointment details on. They will just waste your time. I took the day off work for installation and they haven't turned up within the specified time. I tried to text and explained I couldn't get. We would like to show you a description here but the site won’t allow us. Yes the situation is a bit messy and confused. Virgin media cancel installation month after month. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. Re: Engineer appointment is too far. Could I please change my Engineer . I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. Welcome to the forum. I trie. I called Plusnet helpline and they said they couldn't contact the engineer either. . Automatic compensation under Ofcom rules is £9. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. Broadband. I have been a loyal customer of Virgin's for 12 years. I…In response to rolandjp. How do I get in touch with Virgin media? 0 Kudos Reply. Engineer not turned up. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. 18/10/07 - 13:56 #4. on 19-10-2022 12:48. . Please look out for the purple envelope in the top right of your screen. That's only partly correct. First someone will come to run a cable from the road. - remove the ethernet cable from. Thanks for coming back to via private message to confirm your information. Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. I keep being told to go through my virgin app - 5172253. you'll get £26. 18/10/07 - 13:56 #4. 10-09-2020 22:04. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Email. I am going to send you a private message. Give the broadband team a call 0330 041 2460. Went on to murder two women. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Turn on your TV and get connected. Hi. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. How do I get in touch with - 5174587. . On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. The box should reboot, the power button will turn blue, and it should reset and boot up normally. . Virgin Mobile. Charges could be imposed if a. Monday afternoon between 12-4pm-. Excellent news , thanks for the update and we're pleased this has now been sorted for you. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Hey, Did anyone else get Virgin Media turn up at your. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. [Deleted User] Posts: 2,879. . Cheers, Ryan. m. The subsequent investigation into Williams. VM engineer no-show, Billing team refuse to compensate. The brown box outside is all broken, please see the photo. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. Arranged to work from home with my. @94_Hoppo wrote: Install router. There was a colonel in the Canadian Air Force who did shit like this completely undetected. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. Go to solution. Status pages said no problems. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. Security matters. Next door but one had his full installation. 10-09-2020 22:04. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Options. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. More Information. Non-fault callouts such as this are a £25 fee. I will be able to get this set up for you. 29/06/07 - 15:54 #1. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. on 15-12-2022 21:36. 00 for the 3 broken appointments. I've also tried to find a number on the website but I can't find the right one. Ran diagnostics, no success so had to book an engineer visit. Openreach engineer has twice failed to turn up - considering cancelling my contract. I have suffered financia. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Options. It’s happened to a few people. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. Fault occurred over a week ago, logged it with BTGS immediately. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. Joining in. Jowa21. Engineer turned up to install inside the property. Options. on 10-02-2023 10:41. Go to our service status page. Check out the do's and don'ts, in our Community FAQs. Networking and WiFi. 33 a day and you’ve been paid £830. If no joy, try the pre-install team - 0800 0521734. Phone. Tuning in. on 05-01-2023 15:51. Engineer no show. a month ago. They then sent me the engineer's. I believe it is a deliberate strategy by VM. I was suppose to have a face-to-face interview. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. We would like to show you a description here but the site won’t allow us. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Nothing has happened. Re: External works delays - engineer does not show up. Meanwhile, worth a check for any “known network faults - try in 2 places. I have a new LG 47LF7700 and Virgin Media Samsung V Box. We then had a call last week saying that there were no engineer appointments available and the original date. An engineer visited my home today to move router and tivo box. If so, do it now and just let the VM install run its course. If Openreach records show that you have a socket. I'm a Very Insightful Person, I'm here to share. Gaming Support. Please can the problem - 5187411. Kindest regards, David_BnRe: Booking engineer Phone. Anot. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. My internet was supposed to have been live on Tuesday, no engineer required. Previously with NTL, Virgin Net, Cabletel, Cable Online. Sorry to hear about your missed smart meter appointment. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. Tv engineer charges. Fri 17 Nov 2023 02. on 25-11-2022 16:07. Click the lower link (Share Live Graph) then click generate. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. Jay28. TV. Absolute joke of a company. on 13-09-2022 15:44. On the video you simply plugin the cable. 1 ACCEPTED SOLUTION. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. Please let us know if you have any further issues. No the hub 5 keeps flashing red then turning solid white then flashing red again. 1 ACCEPTED SOLUTION. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. I have a Virgin Media Tivo Box. Manage Your Account. Home Phone. 12. I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. build flat I needed Vodafone to send an engineer out. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. 2. Virgin Media services are only available in eligible Virgin Media network areas. Once logged in, scroll down to Orders & appointments then click on View your orders. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. > Network. Engineer no show and no contact. Virgin do not supply consumer services over the Openreach network. Re: Engineer. It's now been 6 weeks of waiting. Then take the very well worn path to Ombudsman Services. I ordered my home start setup kit approximately one month ago which arrived today. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. 2: Seeker. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. . We would like to show you a description here but the site won’t allow us. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. Is this the situation now and if so who takes responsibility? Thank youThank you for letting us know the outcome to this. Openreach engineer has twice failed to turn up - considering cancelling my contract. on 11-02-2023 16:42. I have successfully charged them £20. Broadband & phone. on 24-01-2022 21:07. You can be confident that we will do everything we can to ensure that it is put right. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. Cable installation. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. Yes the situation is a bit messy and confused. Called service, they said 2nd line would contact me in an hour from 7:15pm. Speed. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Engineer needed to configure and install properly in QuickStart, set up and connections 2 hours ago; WiFi pods not working properly in Networking and WiFi yesterday; Internet Box Cover Falling Off in Networking. Last month a Virgin Media engineer was installing a new fibre connection just two houses down the road from me. Tudor. Go to solution. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Switched to Sky and they've been fine. on 25-11-2022 16:07. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. Still no option to book an Engineer. If you can check th. . Dave. Patiently looking forward to a FTTP choice in my area. I am a new customer and an engineer is supposed to come today between 8am - 1pm but no one came. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. But if the socket is there and you have the router, it should be straight forward to set up yourself. Sorry to hear you are having issues setting up the Quickstart kit. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. How do I book an engineer. Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. 10. 08-02-2023 01:51 PM. If you charge me £25 for a wasted visit then I'll be charging you for my time at. Joining in. I also want to cancel an engineer appointment scehduled for this Wednesday. Hi Chez2681. Gaming Support. All field engineer apprentices work towards a Level 2. . VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Speed. Virgin Media will charge you £10. It ended with an engineer visit and repair. These prices are for new customers only. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. A further five days will be needed to connect your broadband. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. matt. Solved: I lost service on Tuesday 3rd Jan. Options. tvtimes Posts: 9,276. This follows on from an appointment made for last week. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. also modem has reset itself a couple of times . She told me they had but offered no apology for their lateness. We would like to show you a description here but the site won’t allow us. Changing your installation date. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. We would like to show you a description here but the site won’t allow us. . 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. Booking an engineer is easy with Virgin Media. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Options. But if the socket is there and you have the router, it should be straight forward to set up yourself. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. Options. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You might like to try giving full details here first to get some advice. 0 Kudos. Are you charged for engineer visits even if the engineer did have to fix the machine. Even sitting in the room above the router, the WiFi was dreadful. Seriously thinking of leaving. They told me an engineer would visit. jpeg1. Then someone else will bring the internal parts and connect them up for you. Not a big issue but as my daughter had some online exams planned and had revision to do. To view this please sign in to My Virgin Media here: My VM.